Contact Us
Got a question about one of the Canadian online casino sites we cover, spotted something that needs updating, or just want to flag a bonus offer that's changed? Here's how to reach the Social Casinos team, and what to expect once you do.
How to reach us
The quickest way to contact Social Casinos is by email. Send your message to [email protected] and a member of the team will get back to you. We read every message, though response times can vary depending on volume — as a general guide, allow up to a couple of working days for a reply, longer if your query needs research on our end.
When you write in, it helps to include a few details up front:
- The name of the casino brand or bonus you're asking about, if relevant
- Whether your query relates to a specific page on clockopera.com
- Any screenshots or specifics if you're reporting an error or an outdated offer
What we can help with
Our inbox covers a fairly wide range of enquiries, and being clear about which category yours falls into helps us route it to the right person faster.
- Bonus and offer corrections — no deposit bonuses, welcome offers and free spins terms change often. If you've noticed a discrepancy between what we list for a brand such as Cashed, SlotsGem or WinnerIsland and what's actually available, let us know so we can check it.
- General feedback on our reviews — if you've played at a casino we cover and had an experience worth sharing, whether it backs up our assessment or contradicts it, that feedback genuinely feeds into how we keep our write-ups current.
- Site content questions — if something on a page is unclear, from how we explain wagering requirements to how our responsible gambling guidance applies to your situation, ask and we'll clarify or point you to the right section.
- Press or partnership enquiries — commercial enquiries are welcome via the same address; just say clearly in the subject line what you're proposing.
What we can't do
It's worth being upfront about the limits of what a comparison site can resolve directly. We don't hold player accounts, process deposits or withdrawals, or have access to any individual casino's back-office systems. If you have a dispute with a casino operator — a delayed withdrawal, a bonus that wasn't credited, or an account issue — that has to be raised with the operator's own support team first, and if it doesn't resolve there, with whichever regulator or licensing body oversees that specific brand. We can point you toward general good practice, but we can't intervene in an individual account dispute.
Similarly, if your message concerns gambling harm or you're looking for support around your own play, our Responsible Gambling page has practical guidance and pointers to independent support services, which will be more useful than a general contact form.
Before you get in touch
A few common questions are already answered elsewhere on the site, which might save you a wait for a reply:
- Curious how our ratings and rankings work? That methodology is covered on the relevant review pages, where we explain the criteria behind each casino's score.
- Want to know more about who's behind Social Casinos and how the site is run? That's on our About Us page.
- Looking for the legal terms that govern use of this site? Those are set out in our Terms and Conditions.
Keeping our information accurate
No deposit bonuses, wagering requirements and casino terms shift frequently, and operators don't always announce changes prominently. We rely partly on reader reports to catch these updates quickly, alongside our own periodic checks. If you've tried claiming a no deposit offer from any brand listed on clockopera.com and the terms didn't match what we described — the bonus amount, the spins count, or the wagering conditions — that's exactly the kind of report that helps us fix things fast, so please do send it through.